Voice Agents
Every call answered.Including the 9pm one.
An AI voice agent picks up your phone, has a real conversation with the caller, and does something useful with it — takes the booking, captures the details, or puts them through to the right person. It doesn't sleep and it never puts anyone on hold.
Hear it
Five calls, start to finish.
Play them in order if you like, but the one worth your time is the fourth — it's the agent recognising a question it shouldn't answer.
These players are wired up and working, but the recordings are generated placeholders. Real call audio replaces them without any change to this page.
Inbound booking call
A caller books an appointment end to end, no human involved.
What happenedThe agent offered real availability, took the booking, and confirmed by text — all without anyone in the business touching it.
agentGood afternoon, thanks for calling. How can I help?
callerHi — I wanted to get someone booked in for a quote this week.
agentOf course. I have Thursday at 10, or Friday at 2. Which suits you better?
callerThursday works.
agentBooked for Thursday at 10. I'll text you a confirmation now — anything else?
Lead qualification
The agent asks, scores and routes before anyone picks up.
What happenedTwo questions established this caller was worth a senior conversation. The wrong-fit calls never reach your calendar at all.
callerI saw your site — wanted to talk about getting some work done.
agentHappy to help. Roughly how big is the team you'd be doing this for?
callerAbout thirty of us.
agentUnderstood. I'll put you through to someone who handles teams that size.
After-hours reception
Captures at 9pm the detail that would otherwise be a voicemail.
What happenedThis is the call you currently lose. Most people don't leave a voicemail — they ring the next business on the list.
callerI know it's late — is anyone there?
agentThe office is closed, but I can take everything down and have someone call you first thing.
callerThat'd be great.
agentLet's start with your name and the best number to reach you on.
Knowing when to stop
A question outside its remit, handed to a human cleanly.
What happenedThe most important demo here. The agent recognised the limit of what it should answer and handed over, rather than guessing — which is the failure mode people actually worry about.
callerThere's a dispute on the last invoice and I want it written off.
agentThat's a decision I shouldn't make for you. Let me get someone who can.
callerFine — how long?
agentI'm putting you through now. If nobody picks up, they'll have your details and call back today.
Outbound follow-up
Reactivates a quote that went quiet, and books the next step.
What happenedThe follow-up nobody in a busy team ever gets round to. Run across a whole backlog of stale quotes, it finds work you'd already written off.
agentHi — calling about the quote we sent over a couple of weeks ago.
callerRight, yes. It's still on my list.
agentNo problem. Would a short call this week help, or shall I check back next month?
In production
Phones answered around the clock, without adding headcount.
Small teams lose work to the phone. Calls come in while everyone is on a job, out of hours, or already on another line — and a caller who reaches voicemail usually rings the next business on the list instead.
- 24/7
- Phone coverage
- First ring
- Every call answered
- 0
- Calls missed after hours
- 0
- New headcount
What it does
Answering the phone is the easy part.
The value is in what happens after it picks up — and in knowing where to stop.
Books into your calendar
It reads real availability and writes the appointment straight in, so there's no second step and no double-booking.
Writes to your CRM
Caller details, what they wanted and what was agreed land on the record before anyone in your team has picked up.
Transfers to a human
When a call needs a person, it hands over — with context, so the caller isn't asked to explain themselves twice.
Handles interruptions
People talk over each other. The agent stops, listens and picks the thread back up rather than reciting to the end.
Works out of hours
Evenings, weekends and the middle of a job. The calls you currently lose to voicemail are the ones this catches.
Never puts anyone on hold
Every call is answered on the first ring. There's no queue, because there's no limit on how many it takes at once.
Knows what it doesn't know
Scoped to the questions it should answer. Outside that, it takes a message or escalates instead of guessing.
Sounds like your business
Scripted around how you actually answer the phone — your tone, your terminology, your way of handling the awkward questions.
How it works
What actually happens on a call.
Four stages, most of which take less time than a human takes to reach the handset.
01
Someone calls
Your existing number. Nothing changes for the caller — they dial what they've always dialled.
- Your number
- No app
02
Answered on the first ring
The call routes to the agent in milliseconds. No menu, no queue, no limit on simultaneous calls.
- Telephony
- Concurrent
03
The conversation happens
It listens, works out what's being asked, checks your systems if it needs to, and answers.
- Speech → intent
- Your data
- Response
04
It lands in your systems
The booking is in the calendar, the details are on the record, the confirmation is sent.
- Calendar
- CRM
- SMS
If the agent hits something outside its scope at stage three, it stops and routes to a person — with the context, so the caller doesn't start again.
Built with
- Twilio
- OpenAI
- Anthropic
- Google Workspace
- HubSpot
- n8n
Where most people start
Point it at the calls you're already losing.
The nervous version of this decision is handing an agent your main line on day one. Almost nobody does that, and we wouldn't suggest it.
Start it on out-of-hours and overflow — the calls currently going to voicemail. The comparison isn't against your best receptionist, it's against nobody picking up. That's a much easier bar, and it tells you within a fortnight whether the thing works on your actual callers.
Then you decide how much further to take it.
The obvious objections
What people ask before they'll try one.
Get started
Hear one on your own phone.
Book a call and we'll walk through what a voice agent would handle for your business — and what it shouldn't.